Customer care specialist - Direct Consumer ENGLISH NATIVE SPEAKER
Descrizione dell'offerta
STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.
As a Customer Care specialist for the Direct Consumer for the UK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points .
Key Responsibilities
The resource assigned to the role will be responsible for:
- Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
- Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product;
- Management of B2C contacts in the various marketplace platforms, in compliance with Kpi;
- Processing product returns and replacements;
- Collection and management of any complaints and claims;
- Management reported problems and shared them with the various company departments
Skills & qualifications
- Advanced knowledge of English, both spoken and written. Mother tongue knowledge required
- Fluency in German/French and Italian is considered a plus.
- Minimum experience gained in customer service activities
- Time management skills
- Good use of PC . SAP/SALESFORCE knowledge is preferred
- Strong speaking and communication skills
- Ability to listen and empathize
- Problem-solving skills
Mindset and intrapersonal skills
- Service and service-oriented mentality, in particular towards private customers
- Sales aptitude and reliability
- Ability to communicate and present on various channels
- Structured, organized, and able to manage complex processes
Are you curious about our values? Explore them here !
Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).