Customer Collaboration & Analyst

Your Tasks

• Ensure a deep understanding of customer service and supply chain processes, identifying opportunities to improve efficiency, customer satisfaction and service performance.
• Analyze order-related data, product availability, service performance and operational flows to proactively identify issues and implement corrective actions.
• Develop and strengthen collaboration with key customers, building strong relationships with customer supply chain teams and acting as a trusted business partner.
• Monitor and analyze key performance indicators (Service Level, On Time Delivery, distribution costs, customer-specific KPIs), defining action plans and driving continuous improvement.
• Coordinate the flow of logistic information between internal and external stakeholders, ensuring transparency and effective communication.
• Understand customer needs and translate them into efficient, scalable solutions, including the adoption of new tools, technologies and ways of working.
• Collaborate cross-functionally with Sales, Planning, Logistics and other functions to ensure alignment and successful execution of customer‑centric initiatives.

Your Profile

• Analytical mind‑set, as well as effective communication and conflict‑resolution skills.
• Self‑motivated and great at analysis, with consolidated analytical and reporting skills.
• Strong understanding of supply chain principles and best practices.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
• Proactive, pragmatic, and results‑driven, with a focus on creative problem‑solving.

Requirements

• Bachelor’s degree.
• 3 to 5 years of experience in the Supply Chain department of a FMCG company.
• Good knowledge of SAP SD (Sales & Distribution).
• Strong Microsoft skills (Microsoft Office – Microsoft 365 – Power BI).

Benefits

• Gross annual salary (RAL) between €36,000 and €40,000, depending on experience.
• Free parking for cars, bicycles, and motorcycles.
• Flexible working hours (start time between 8:00 AM and 10:00 AM, with a 1‑hour lunch break).
• Hybrid working model (2 days of remote work per week).
• Company store discounts (discounted Beiersdorf products, open twice a week).
• Participation bonus, redeemable either as a cash payment or for services/benefits.
• Faschim health insurance.
• And much more!