Customer Development Manager

Job Purpose

We are looking for an Ice Cream National Account Manager that is responsible for developing and executing channel plans, coordinating internal teams, and managing commercial relationships with the customer. The National Account Manager will also be responsible for 1 direct report.

Key Responsibilities

• People Coordination: Coordinate and guide the team involved in commercial execution, ensuring alignment across field teams and internal functions.
• Negotiations: Plan, manage, and lead negotiations.
• Planning: Develop full-year plans and monitor progress.
• Sales: Achieve sales targets and drive market contribution, supporting commercial expansion of the discount channel.
• Promotions: Manage promotional programs defined by Trade Marketing for the concessionaires managed.
• Customer needs: Understand customer needs and requirements.
• Client retention: Develop and implement long-term strategies to retain clients.
• Customer service: Resolve customer complaints promptly.
• Internal communications: Manage internal communications between clients and internal teams.

Qualifications

• Experience in managing people.
• Strong result orientation.
• Excellent interpersonal skills.
• Proactivity, enterprising spirit, entrepreneurial mentality.
• Problem solving and flexible reasoning.
• Dynamism.
• Ability to work in a team.
• Bachelor/Master graduates in Economics or related disciplines.
• Minimum 7–8 years of experience in the sales business.

What You Can Expect

• A unique mix of global scale & start‑up spirit—€7.9bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high‑growth Ice Cream company from the ground up.
• Career without limits—42 markets, international opportunities, and fast‑tracked growth.
• A performance‑driven culture—Freedom to act, disrupt and grow – your success is measured by impact.
• A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments.

Equal Opportunity Employer

The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position. The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.