Customer Engagement specialist

At Dompé Farmaceutici, we are not just a pharmaceutical company—we are an innovation-driven organization with over 130 years of experience, committed to advancing science and improving human health.

The Customer Engagement specialist Supports the Customer Engagement Team in the day-to-day operational and analytical activities related to customer performance monitoring, reporting, and support to sales and product teams.

Responsibilities:

• Supports the development and update of periodic reporting tools in Excel to monitor commercial KPIs, pricing, customer trends and sales performance;
• Collaborates in customer segmentation and performance analysis to identify areas of growth or risk;
• Assists in managing and maintaining pricing lists and commercial terms in coordination with the Sales team;
• Contributes to the launch of new products and onboarding of new customers by supporting operational setup and data flows;
• Supports the analysis of promotional campaigns and evaluates their commercial impact;
• Ensures data accuracy and alignment by collaborating with cross-functional teams such as Sales, Trade & Go to Market, Marketing, Customer Service, and Controlling;
• Prepares ad hoc analysis and dashboards to support data-driven decisions within the Customer Development function.

Qualifications:

• Bachelor’s or Master’s Degree in Economics, Statistics, Mathematics, or Management Engineering.
• Languages: Italian and English (fluent);

Required Skills:

• Proficient in Microsoft Excel (pivot tables, advanced formulas, data management);
• Strong analytical mindset with attention to detail;
• Previous experience (1–2 years) in commercial analysis, sales support or business analysis roles, ideally in pharma or FMCG;
• Familiarity with collaboration and productivity tools (Google Workspace, MS Office).

Preferred Skills:

• Team player with proactive attitude;
• Organizational skills and ability to manage multiple tasks;
• Problem-solving mindset and result orientation.