Customer engagement training coordinator

Randstad Inhouse Services, specialty Pharma, is looking for a:

CUSTOMER ENGAGEMENT TRAINING COORDINATOR

for the Rome office of Pfizer srl to be included as Admin Support in the Customer Engagement Training team.

We offer : indefinite-term placement in temporary employment (staff leasing) with classification according to the chemical collective labor agreement. RAL 34.000€ - 40.000€

Place of work : Roma

Responsibilities

• support MEL operations and act as a point of contact for in-market/cluster or global teams;
• provide MEL support, including curricula, questionnaire, class, and course set up;
• generate data reports on course registration and delivery;
• prepare and process learner packs, including attendance reports, exam reports, and credit learners in MEL;
• utilize key Pfizer systems and processes (GCMA, DK1, Docusign, MEL, iCOMPLY, Qstream, NeoOptima);
• assist with translations management and coordination;
• manage GCMA training materials, including approval and medical reviews;
• provide logistical support for meetings and training sessions;
• assist with the admin process for the eLF platform;
• manage training provider submissions/exams;
• manage the team intranet (MS-SharePoint);
• knowledge/content management.

Qualifications

• High level of organizational skills and attention to detail;
• successFactors LMS and Qstream is a plus;
• excellent communication and interpersonal skills;
• ability to manage multiple tasks and prioritize effectively;
• capable in data reporting and analysis;
• familiarity with translations management and coordination;
• prior experience in administrative support roles is preferred;
• ability to work independently and collaboratively in a team environment;
• strong problem-solving skills and ability to adapt to changing priorities;
• skilled in MS-SharePoint and Excel;
• fluency in English, both verbal and written.

If you are a proactive and dedicated individual with a passion for providing exceptional administrative support, we encourage you to apply for this position.

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