Customer Experience Specialist

Rome Business School is one of the leading Business Schools in Italy, offering Master’s and MBA programs both on campus and online, as well as Executive Education training programs. We maintain a strong international outlook, and our mission is to train global leaders equipped to manage companies worldwide from an innovative and sustainable perspective. Rome Business School is the most international Business School in Italy, with more than 4000 students per year from around 150 countries. Job Description

we are looking for a Customer Experience Specialist on a fixed-term contract to join our team at Rome Business School. The selected candidate will ensure a smooth and high-quality student experience from the post-enrollment phase onward. They will act as the main point of contact for students’ non-academic needs, supporting both international and domestic students in a dynamic and multicultural environment. Key Responsibilities

Support students with on-boarding processes and student Journey Deliver welcome and orientation activities Manage communications via email, phone, and in person Coordinate with external providers, including housing, relocation, and other student services Organize events and engagement activities in collaboration with other teams Identify and manage student benefits and partnerships Monitor and support the student requests and provide regular reporting Requirements

Fluency in English and Italian; additional languages are considered a plus Strong communication and customer service skills Organized, proactive, and detail-oriented approach Ability to work in a fast- paced, international environment Good IT skills, including Excel and Microsoft Office; CRM knowledge is a plus Knowledge of Rome and local services Profile

Student-centric mindset Solution-oriented approach Team player Strong problem-solving skills Hands-on, flexible, and proactive attitude

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