Customer Journey Expert – Test manager

Key Responsibilities

• Lead the QA strategy and execution across multiple banking applications including core banking, mobile banking, internet banking, and payment and regulatory systems
• Manage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe level
• Collaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenarios
• Oversee test automation initiatives using industry-standard tools and frameworks
• Ensure traceability of test cases to business and regulatory requirements and for audit, Sox, Risk controls
• Manage defect lifecycle and ensure timely resolution of issues
• Prepare and present test metrics, risk assessments, and quality reports to senior stakeholders
• Coordinate with external vendors and third-party systems for end-to-end testing
• Ensure testing processes comply with internal audit and external regulatory standards
• Develop a team of internal and external test engineers

Qualifications

• Degree in STEM or higher
• 8+ years of experience in software testing, with at least 4 years in a test manager role.
• Proven experience in banking or financial services domain
• English C1 level
• ISTQB Advanced Test Manager Level certification or equivalent

Preferred Skills

• Experience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)
• Familiarity with Agile, DevOps, and CI/CD practices
• Excellent communication and stakeholder management skills
• Experience with testing APIs, microservices, cloud-based banking platforms
• Knowledge of business and operational processes of the bank
• Manage teams and people
• Build relationships and care network management

Working Conditions

Full Time

Duration

Permanent

Location

Milan (hybrid)

The benefits of joining ING

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday
• Free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.