Customer Manager Specialist

Role Purpose:

The customer management team has the target to meet performances, costs and timing of the integration of our engines on our customer’s vehicles

Key Responsibilities

• Be the point of reference for the customer on non purely commercial aspects.
• Support sales activities, bringing the voice of the customer and their particular needs.
• Collect issues to be discussed / solved with the engine platform team, driving priorities and ensuring client satisfaction.
• Agree and manage the program planning with the customer pulling the FPT platforms for deadlines and timely completion of platform evaluations.
• Collect client feedback about FPT product and development process and share within FPT organization (e.g. marketing, …)
• Sponsor pivot (off the shelf) products for configuration of best pivot solutions for client needs.
• Coordinate with regional customer management to capture synergies with other regions and make sure regional customer’s technical needs are implemented in the global platform.

Required Skills & Competencies

Technical Skills

• Technical background on engine & ATS
• Project management background
• Engineering, Quality and Platform processes knowledge

Soft Skills

• Ownership, accountability & autonomy
• Interfunctional collaboration
• Public speaking
• Negotiation ability
• Working under pressure
• Flexibility, change mindset

Qualifications

• Engineering degree or equivalent
• Italian language
• English language

Salary Range for this role:

• 40k-60k