Customer Operations Engineer

ALLSIDES (formerly Covision Media) is the leading 3D scanning company in the world. We leverage state-of-the-art in Computer Vision and Machine Learning to scan highest quality, relightable 3D models of objects and products at scale.

Our 3D scanners are used globally by customers such as Meta, adidas, NUREG, Inditex (ZARA, Massimo Dutti, etc.), Gucci, Salomon, Quad, Zalando and other leading brands, content creation studios, and technology companies to mass produce tens of thousands of 3D assets per year.

Our international team of engineers is continuously looking to complement the team with the best talents that want to push the company to the next level. If you are results-driven, brilliant and want to join an ambitious company at an early stage, then this is for you.

More info about us and our technology here our website: and on Linkedin:

Or alternatively in this NVIDIA A.I. Blog article:

Position Overview

As a Customer Operations Engineer at ALLSIDES, you will be at the frontline ensuring operational excellence of our 3D scanning systems for global clients. You will combine your deep technical knowledge in site reliability and monitoring with strong communication skills to support deployments, troubleshoot live issues, and drive continuous system improvements. This role is hands-on and requires close collaboration with engineering and product teams, as well as direct interaction with customers.

This position is on-site in Bressanone with occasional travel expected.

Main Responsibilities

• Provide technical support and guide customers through onboarding, deployment, and usage of our 3D scanners
• Create and maintain customer-facing documentation, guides, and FAQs
• Build and maintain monitoring tools, automation systems, and incident response tools to support customer operations
• Monitor live systems and proactively identify issues or areas for improvement
• Diagnose hardware/software issues and coordinate resolutions with engineers
• Assist with incident response and troubleshooting, analyzing logs and metrics to rapidly resolve issues
• Gather customer feedback and relay insights to engineering and product teams

Qualifications

• 2+ years in a technical support, site reliability, or customer engineering role
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field
• Comfort with client-facing communication and solving issues under pressure
• Experience with system operations, monitoring tools, incident response, and troubleshooting
• Familiarity with deployment and scripting tools (e.g. bash scripts, python)
• Excellent communication skills in English (written and spoken)
• Ability to work independently while collaborating closely with cross-functional teams

Nice to Have

• Understanding of 3D scanning, imaging, or computer vision systems
• Background in supporting in B2B SaaS or hardware/software hybrid environments
• Familiarity with Git, CI/CD workflows, and change management
• Knowledge of cloud-based diagnostics or remote support tools
• Additional languages (German, Italian, or others) are a plus

Benefits

• Competitive salary package including stock-options
• Lunch voucher for working days
• We assist with relocation
• Flexible working hours and work-from-home policy
• Family-friendly environment
• Amazing office space in the Dolomites located at the Durst Group
• Growth opportunities: shape customer experience and operational processes as we scale globally.



This is a full-time role located on-site at our Bressanone/Dolomites office (South Tyrol region, Italy).

If you are interested, please send an email with your resume to: