Customer Quality Engineer

Sisecam was founded in 1935 to establish Turkey’s glass industry in line with the vision of Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals. Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world’s top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam is one of the three largest soda ash producers in the world and the world leader in chromium chemicals.

Sisecam plays a leading role in the flat glass, glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy and recycling business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.

Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has 90 years of experience, more than 24 thousand employees, production activities in 14 countries on four continents, and a sales network of more than 150 countries, continues its growth journey in line with its "Global Excellence" strategy and with an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility for protecting the planet, empowering society and transforming life with its CareForNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect.

We are looking for a Customer Quality Engineer to take part in Şişecam Flat Glass Italy located in San Giorgio di Nogaro (UD). The ideal candidate would have the following qualifications:

• Bachelor’s degree in Engineering (Mechanical, Materials, or related field)
• Minimum 3 years of hands-on experience in glass packaging manufacturing or filling operations
• Preferably field experience in production or quality engineering
• Strong understanding of glass production processes from hot end to cold end
• Familiarity with quality tools such as 8D, root cause analysis, and process audits
• Good command of English and Italian
• Strong regional knowledge
• Experience in customer-facing roles, preferably on filling lines or production floors
• Excellent problem-solving skills and ability to work independently in dynamic environments
• No travel restrictions; willingness to be based in Udine region and travel frequently

JOB DESCRIPTION

• Conduct product and process validation at customer filling lines prior to serial shipments
• Monitor field quality, shipment integrity, and line performance during trial productions
• Handle customer complaints and provide on-site technical support
• Collaborate with production and quality teams to resolve issues across the hot and cold ends of the process
• Performing trial processing for the new products at customers’ facilities