Customer Quality Engineer

Job Duties and Responsibilities

• Represent customer interface in the quality non-conformity management
• Represent customer interface during the PPAP process of new products and manage product/process modification on current products until final customer approval is released
• Represent customer interface during Process Audits in the production plants
• Manage quality non-conformities according to customer specific requirements, ensuring to meet required timing
• Collect in a systematic way the quality non-conformities both coming from assembly lines and from the customer
• Contribute to define, in collaboration with other functions, corrective and preventive actions needed to eliminate non-conformities
• Manage the corrective and preventive actions implementation, by monitoring their efficacy
• Monitor the product performance (scrap %) to highlight main issues to the other functions in order to support the resolution
• Ensure the correct implementation of Quality System procedures in agreement with IATF standard
• Warranty and 0-km KPI and costs management

Main opportunities and challenges

The candidate will have the opportunity to work in a stimulating environment with the possibility to learn about different technologies that apply to complex products such as Automotive High Performance transmissions. Be part of a company that manufactures premium transmissions delivered to top automotive OEMs.

Education and Qualifications

Education :

University bachelor degree, Mechanical Engineering

The candidate needs to have a good Quality background in structured automotive company (at least 5 years) working as Customer Quality Engineer

Skills and Competencies

Essential :

• Quality tools background (APQP, PPAP, MSA, SPC, Control Plan, Problem Solving)
• Able to read complex drawings and to understand measurements reports
• Fluent English (both spoken and written)
• MS Office 365 package good knowledge (Outlook, Excel, Power Point, Copilot)

Considered as a plus:

• Mechanical systems knowledge
• MySQL and PowerBI good knowledge
• SAP knowledge

Soft skills:

• Good communication skills
• Ability to work with different Teams
• Hard working, able to work in stressful condition