Customer Renewals Specialist EMEA (2026-030)

Customer Renewals Team Specialist (CRT) The Customer Renewals Team Specialist helps develop customer relationships that promote growth, retention and loyalty. By engaging customers to deepen and strengthen relationships, you will increase account transparency and leverage that information to build an account strategy in partnership with Sales Account Executives (ASE). You’ll engage with new, existing and prospective customers promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets are achieved. Additionally, you will be held accountable for contributing to the implementation of CRM and Marketing strategies.

The CRT member will be responsible for sales and administrative duties performed accurately and on time, and growth within designated accounts through sales of all products, licenses and services, contract renewals, and management of trial licenses. Using the experience gained from the field and the voice‑of‑customer (VOC), the CST is actively assisting in the improvement of the CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely manner with all designated leads, collect and report pre and post‑sales customer VOC and be a student of the Circle Sales and Marketing pipeline process so that steps are followed when transitioning prospects to opportunities.

The Customer Renewals Team Specialist will report to the Senior Director, Customer Success.

General Responsibilities

Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on‑time and accurate contract execution.

Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments.

Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down‑sell or churn.

Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status.

Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes.

Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date.

Escalate at‑risk renewals early and collaborate cross‑functionally to develop retention strategies.

Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions.

Partner with finance to resolve billing or payment issues tied to renewals.

Required Skills/Experience

Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector.

Good understanding of the healthcare industry.

Excellent use of technology.

Extensive experience with Salesforce or other CRM platforms.

Structured: leads the customer through the process, is organized and responsive.

Outstanding collaboration and interpersonal skills; professional presence and behaviour with the ability to handle diverse situations.

Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills.

Confident: believes in own abilities and can handle rejection.

Focused: does not get sidetracked, knows the destination.

Outgoing: projects a great professional first impression, is energized always.

Ability to interact with all levels of the organization.

Be detail oriented and have excellent time management skills.

Educational Requirements

High school diploma or equivalent required.

Benefits

Competitive compensation and vacation.

Flexible working arrangements.

Employee Wellness Program.

Professional development and tuition reimbursement program.

Gratifying internal recognition/kudos programs.

Annual salary review – based on company and individual performance.

Fun, inclusive, ego‑free environment where diversity and individual thoughts are encouraged and valued.

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