Customer Service Agent

Vinventions group is an international group which employs more than 600 employees around the world, and manages 7 production sites located in Belgium, France, Italy, Argentina, China, and South Africa.

Created around the passion for wine, the group already protects 1 in 7 bottles of wine around the world, and has the ambition to become the most innovative, sustainable, and reliable supplier in its sector.

The group bases its success on respect for simple values: proximity to customers, support for local entrepreneurship, innovation, taste for teamwork, sustainable development, and long-term responsibility. The human element is a driving force in the DNA of the group, which focuses on the trust, autonomy, and development of its employees.

Position to be filled

Member of a team, the customer service agent guarantees a good commercial relationship:

• Working with the sales team to follow up the customer.
• Providing a quick response to customer questions to resolve their problems effectively.
• Contributing more broadly to customer retention and loyalty.

Skills

• Be quickly independent.
• Team player
• Reactivity and proactivity
• Have a good level of oral and written expression
• Demonstrate adaptability
• Good resistance to stress
• Know how to make decisions, be resourceful
• Be organized and rigorous
• Have a sense of service

Needs

• English and Italian required, good oral and written level
• Mastery of IT tools and possibly an ERP would be a plus
• Experience required: 2 years in equivalent position
• Function level: Junior or senior

Tasks and function

• E-mails, calls (respond to various requests from customers, salespeople, internal services).
• Management of orders from registration to invoicing.
• Customer relationship management: email, phone
• Checking the availability of products and production in connection with the different storage sites
• Monitoring deliveries in conjunction with carriers
• Claims management
• Monitoring payments in collaboration with accounting department
• Interface between the different contacts (customers, sales, logistics, accounting, production & quality, marketing, etc.)
• Provides additional commercial support for order management.