Customer Service and Complaints Specialist
Descrizione dell'offerta
The position is part of the Customer Service Department. Manage and review orders from the time of receipt to the time of shipment being responsible for successfully and accurately completing all transactions which include management of order status, monitoring shipment flow, invoicing.
Execute shipping.
Monitor delivery performance and solve problems, in collaboration with the logistics team
Prepare documents required for the shipment of the orders and raise sundry documents for specific commercial agreements to ensure all the conditions and procedures are met to guarantee an efficient shipping process.
Proactively identify operational problems, suggest solutions, and enhance customer service-related procedures and processes
4+ years of experience in customer service, preferably in a fashion luxury environment;
~ Great Excel skills with the ability to interpret data and produce reports
~ Fluent in English and Italian, written and spoken
~
Execute shipping.
Monitor delivery performance and solve problems, in collaboration with the logistics team
Prepare documents required for the shipment of the orders and raise sundry documents for specific commercial agreements to ensure all the conditions and procedures are met to guarantee an efficient shipping process.
Proactively identify operational problems, suggest solutions, and enhance customer service-related procedures and processes
4+ years of experience in customer service, preferably in a fashion luxury environment;
~ Great Excel skills with the ability to interpret data and produce reports
~ Fluent in English and Italian, written and spoken
~