Customer Service Assistant

For our Client Leader Department we are looking for a full time Client Leader Officer In the frame of the Client Leader Service the Client Leader Officer understands client’s business and provides thoughtful and optimal solutions by coordinating the work of internal and external parties. She/he is responsible for managing client’s expectations with a “can do” attitude and a strong commitment to delivering high quality work. The Client Leader Officer focuses on quality and constant client satisfaction. This role implies the following tasks: Main Responsibilities

Act as first point of contact for a dedicated client portfolio. Responsible for understanding client products, requirements and handling all matters with a proactive approach to ensure constant client satisfaction. Responsible for developing and cultivate long-term relationships with our clients. Coordination with internal and external parties (custodian banks, legal advisers, AIFM, investment manager, auditors, distribution partners etc.) in order to deliver quality service on time as per client’s expectations. Facilitate the flow of any information requested by internal teams or clients promptly and smoothly. Active participation in the new client onboarding process and client change requests. Assistance and taking ownership in internal projects representing the interest of our clients. Participation in the organization of Board and shareholder meetings and resolutions.

Technical Skills & Qualification

University Degree in Finance, Accounting or equivalent experience2-3 years of experience in the funds industry and Client Relationship Services. Good knowledge of Luxembourg corporate governance, structures, capital markets and investment products. Fluent in English (verbal and written communication), Fluent in Italian (verbal and written communication); any other language is considered an asset Competency in Microsoft Word, Excel and Outlook, any knowledge of PE systems would be an advantage

Soft Skills

Ability to work autonomously, taking full ownership of assigned responsibilities. Excellent interpersonal and communication skills, including contributing to and being part of a strong team spirit. Excellent organizational skills complemented by a “can do” attitude. Result-oriented with a strong client focus and sense of responsibility regarding delivering quality work. Intercultural approachExcellent written and verbal communication skills.

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