Customer Service - Cashier (Legge 68/99)

Customer Service Cashier – LEGGE 68/99 The Customer Service Cashier works within the Customer Service Department and supports the smooth execution of customer-facing operational activities related to payments, billing verification and release of shipping documentation.

The role ensures accuracy, compliance and timely handling of customer payments and related processes, contributing to a positive customer experience and effective coordination between Customer Service, Sales and Finance functions.

Main Job Responsibilities Customer Service & Payment Support

Verify payment status to enable the timely release of shipping documents (e.g. Bill of Lading, Delivery Orders)

Act as a first point of reference for customers regarding payment confirmation and billing clarification

Billing & Documentation Activities

Ensure consistency between customer instructions, system data and billing documents

Support correct handling of demurrage, detention and other shipment-related charges

Operational Accuracy & Compliance

Register and update payment-related information accurately within company systems

Maintain accurate records to support internal checks, audits and reporting activities

Cross-Functional Collaboration

Work closely with Customer Service colleagues, Sales and Finance to resolve operational issues

Contribute to continuous improvement of customer service and operational processes.

Qualifications & Requirements

Diploma or Bachelor’s degree in Economics, Accounting, Logistics or related fields

Experience in shipping, logistics or customer service environments is an advantage

Good command of both written and spoken English and local languages

Good knowledge of MS Office tools (Excel, Outlook)

Familiarity with ERP systems (e.g. SAP) is a plus

Ability to work with operational data and documentation

Good communication skills, Attention to detail and accuracy, Customer-oriented mindset

Ability to work in a structured and fast-paced, team-oriented environment

Job Location Genova, Italia

Contract Type Full time, Permanent/Temporary based on candidate’s experience. Hybrid working arrangement up to 20% of the time.

Legal Requirement In line with the regulations on targeted employment, this position is reserved for candidates who meet the requirements set out by Law 68/99.

Equal Employment Opportunity ZIM is proud and committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sexual orientation, citizenship, nationality, disability, veteran status, or any other aspects protected by law. In addition, ZIM provides accommodation to individuals with disabilities or special needs.

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