Customer service for Tax Free Shopping on-site in Capri (lavoro stagionale)

Nature and aim of the position

Refund Tax Free Forms at Merchant’s Downtown Refund Point following Global Blue and Merchant’s guidelines and policies.

Main duties and responsibilities

• Verify and refund Tax Free Forms to international travellers
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue and Merchant’s policies, guidelines and procedures

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Background and Education

• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport, retail or front office experience
• Helpful: customer service experience

Specific skills and knowledge

• Must be fluent in English.
• Other helpful languages in order of relevance: Chinese, Arabic
• Must be dedicated to service and customer satisfaction
• Must be experienced in using office software
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus

Note:

• No housing is provided for the position