Customer Service Intern

Overview

Signify is a leading company in lighting and connected solutions. The organization focuses on data analytics, AI, and smart solutions for homes, offices, cities, and beyond. This internship provides hands-on experience in service coordination to support the Customer Service IIG team based in Milan. Responsibilities

Support the Customer Service team in daily operational and coordination activities to ensure continuity and efficiency. Assist in the management, tracking, and documentation of service requests to contribute to high-quality service delivery. Support service planning activities to improve prioritization and execution. Ensure accurate and timely data maintenance in SAP Service Cloud for reliable reporting and transparency. Actively collaborate with Contact Center, System Engineers, and Field Service teams to support smooth communication and alignment. Contribute to improving response times, data accuracy, and process consistency with a strong focus on customer impact. Qualifications

Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronic, Automation, or related fields) or in Business Administration with an interest in automation and IoT. Fluent in Italian (native level) and fluent in English (spoken and written). Experience with Excel, Word, and PowerPoint is ideal. Proactive, detail-oriented mindset with strong interest in Customer Service and operations. Strong organizational skills and a structured approach to tasks. Accuracy, reliability, and attention to detail in handling data and processes. Motivation to grow and develop within a service-oriented role. Available to be based in Milan – Viale Sarca. What you will learn

How Customer Service operations are managed in a structured, customer-focused organization. How cross-functional teams collaborate to deliver reliable and responsive service solutions. Hands-on experience with SAP Service Cloud and service coordination processes. How data quality and operational discipline support performance, trust, and customer satisfaction. Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you, with coaching and mentoring along the way. We value every one of our 27,000+ people and strive for a diverse and inclusive workplace across 70+ countries. We are Signify, the new company name of Philips Lighting, and we light up the world. Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We follow a commitment to the continuous development of our employees and to creating a sustainable future. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or other protected statuses. Reasonable accommodations are available for individuals with disabilities upon request.

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