Customer Service Internship

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing

HuFriedyGroup is a leading manufacturer of dental instruments and infection prevention products. Our 10,000-plus products, hand-crafted by highly skilled artisans, are known for their precision, performance, longevity, reliability, and quality. To help dental professionals be The Best in Practice, HuFriedyGroup provides a unique combination of world class products, value-added services, clinical education, and dental community platforms that result in superior clinician performance and enhanced safety for dental professionals and their patients. Working at HuFriedyGroup is so much more than a job, as every employee has a part in driving and supporting the organization’s inspirational vision to be a global force in advancing dental performance through Best-In-Practice dentistry that improves lives around the world.

JOB PURPOSE:

This position will be based in Milan (Italy) part of the International Customer Service Team responsible to manage customers based on different EMEA countries, providing a customer end to end support throughout the order management process for HU-Friedy products. It will serve as the single point of contact for Customers, sales representatives and other Company Departments. This position will accomplish all functions associated with Order to Invoice processes.

ESSENTIAL DUTIES AND RESPONSIBIITIES:

• Responsible for end-to-end customer support:
• Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order.
• Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate and following repair and returns orders.
• Answer product related questions and/or transfer calls to the appropriate department.
• Drive the order management process to ensure corporate and departmental objectives are met timely and accurately.
• Work with the team to maximize revenue by providing superior customer satisfaction.
• Maintenance of customer information (customer master file)

KNOWLEDGE, SKILLS, AND ABILITY REQUIRED FOR POSITION:

• Excellent knowledge of written and spoken Italian & English and preferably good level of German language also.
• Good Knowledge of PC skills, including Microsoft Word, Excel, and PowerPoint, ERP (preferably SAP), CRM tool (preferably salesforce.com).
• Strong organizational skills and attention to detail, with the ability to simultaneously manage multiple projects and priorities.
• Committed to provide the highest level of customer support.
• Strong team player who can generate willing support from other team members/personnel.
• Proactive, open and effective communicator at all levels within and outside the organization.
• “Can do” attitude, with the ability to effectively influence the achievement of results cross-functionally. Must have strong problem-solving skills and be self-motivated.
• Must possess excellent telephone/verbal communication skills, have the ability to translate customer problems into an effective action plan and have the ability to read and understand technical documentation to assist in these communications.
• High sense of urgency, with decisions based on facts over intuition.
• Ability to understand and assist customers with account billing issues, distribution of service products and other paperwork difficulties as they pertain to the technical
• Work location: Milan (Italy)
• Six-month internship contract extendable for another 6.