Customer Service Order Processing Specialist (Italian speaker)

PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. The PayComplete Solution is a fintech IoT platform made up of an adaptable set of SaaS machine software, intelligent devices, and professional, technical and merchant services.

Key Information

Department: Customer Experience

Location: remote (Italy based)

Reports To: Europe Customer Experience Lead

Role Overview

This role sits within the European Customer Experience team and is dedicated to supporting one key customer account. The primary focus is accurate and timely order entry, processing, and coordination. The role works in close partnership with the Europe Customer Experience Lead, who retains overall ownership of the account, providing day-to-day operational support to ensure smooth order management and high service standards.

Fluent Italian is essential, as this role involves regular communication with Italian-speaking stakeholders.

Main Responsibilities

Order Management & Processing

• Accurately enter and process customer orders within internal systems
• Validate order details including pricing, quantities, delivery dates, and product specifications
• Manage order amendments, cancellations, and updates in a timely manner
• Monitor order progress and proactively flag any risks or delays

Customer Communication

• Support communication with the assigned customer on all order-related matters
• Communicate clearly and professionally in Italian and English
• Provide updates on order status, delivery timelines, and issue resolution

Account Support

• Provide operational support to the Europe Customer Experience Lead on the assigned account
• Ensure all customer requirements are met in line with agreed service levels
• Maintain accurate records of orders and customer interactions

Internal Coordination

• Liaise with internal teams, including Supply Chain, Logistics, and Finance, to ensure timely order fulfilment
• Resolve order discrepancies and coordinate solutions across functions
• Escalate issues to the Europe Customer Experience Lead where appropriate

Process & Continuous Improvement

• Identify opportunities to improve efficiency and accuracy in order processing
• Support standardisation of processes within the Customer Experience function

Key skills & experience

• Fluent in Italian and English (written and spoken) – essential
• Previous experience in customer service, order processing, or administrative support
• Strong attention to detail with a high level of accuracy
• Ability to manage high-volume, repetitive tasks while maintaining quality
• Good organisational and time management skills
• Experience using ERP systems and Microsoft Office (particularly Excel)
• Strong communication and problem-solving skills

Key competencies

• Highly reliable with strong ownership of tasks
• Collaborative and supportive team player
• Calm, structured, and able to prioritise effectively
• Customer-focused with a commitment to service excellence

At PayComplete, we value diverse perspectives and believe that diverse teams create better solutions. We are proud to be an equal opportunity employer and we encourage applications from people of all backgrounds, experiences, and identities. If you require accommodations at any stage of the recruitment process, please let us know.