Customer Service Representative (Temporary) – Bologna, 40010

Customer Service Representative (Temporary) – Bologna, 40010 We are currently looking for a Customer Service Representative to join our team on a temporary basis until the end of the year.

The Customer Service Representative acts as the primary point of contact for customers, ensuring excellent service throughout the order-to-delivery process.

The role is critical in coordinating with internal departments (Sales, Production, Logistics, and Planning) to guarantee timely and accurate order fulfilment within a fast-paced manufacturing environment.

Typical Responsibilities

Manage the full order lifecycle, from order entry to delivery

Act as the main interface between customers and internal teams (Sales, Supply Chain, Production)

Monitor order status and proactively communicate updates, delays, or potential issues

Ensure accurate data entry and maintenance in ERP systems

Coordinate with production planning to align customer requirements with manufacturing schedules

Handle customer inquiries, complaints, and claims, ensuring timely resolution and high customer satisfaction

Support the Sales Team in the preparation of the quotations

Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.

Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally

Ensure compliance with company policies, quality standards, and service level agreements

Contribute to continuous improvement initiatives to enhance customer service processes

Supporting the Sustainability team by providing data and analysis related to materials, consumption, suppliers, and production processes.

Skills and Experience

Strong customer orientation and problem-solving skills

Excellent communication and interpersonal abilities

Problem-solving skills

High attention to detail and accuracy

Team player with strong cross‑functional collaboration skills

Basic to mid-level math and analytical skills

Proficient in Microsoft Office (Outlook, Excel, Teams, and Word).

Fluency in English (written and spoken); additional languages are a plus

What we offer

Attractive salary

26 days holiday plus bank holidays (pro rata)

Employee Assistance Program

Please note this is a Fixed Term Contract until the end of 2026.

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