Customer Service Specialist

Klimas Wkręt-met is a leading manufacturer of high-quality fastening solutions in Poland and across Central and Eastern Europe. We are the largest producer in Poland and the CEE region, with a well-established position in the construction industry. Our leadership is built on the consistent development of our product portfolio, combined with continuous expansion into new markets both domestically and internationally. Thanks to our modern production facilities and our own logistics center, we are a reliable partner for our customers and a trustworthy employer.

Customer Service Specialis Key Responsibilities

• End-to-end customer order management – verification, system entry, and ongoing communication via email and phone
• Building and maintaining long-term customer relationships, while actively supporting sales (upselling, cross-selling, customer activation)
• Handling complaints and returns, coordinating the process with internal teams
• Preparing reports, ensuring high-quality data and documentation, and contributing to process improvements
• Close collaboration with sales, production, logistics, warehouse teams, and external partners
• Managing the e-commerce platform and supporting sales targets
• Supporting the retail store when needed
• Proactively assisting customers via phone, tailoring offers to their needs

Requirements

• Native or C2 level of Italian (mandatory)
• Very good command of English (mandatory)
• Experience in customer service or sales
• Strong relationship-building and communication skillsGood organizational skills and ability to prioritize tasks
• Proactive and independent approach to work
• Ability to work under pressure in a dynamic environment
• Attention to detail and high standards in data and documentation quality
• Good knowledge of MS Office (experience with CRM systems is a plus)

What We Offer

• Stable employment in a growing international company
• Competitive salary
• Opportunity to work in an international environment
• Supportive and collaborative team environment
• Clear onboarding process and training support
• Opportunity to gain experience with ERP/CRM systems