Descrizione dell'offerta
Klimas Wkręt-met
is a leading manufacturer of high-quality fastening solutions in Poland and across Central and Eastern Europe. We are the largest producer in Poland and the CEE region, with a well-established position in the construction industry. Our leadership is built on the consistent development of our product portfolio, combined with continuous expansion into new markets both domestically and internationally. Thanks to our modern production facilities and our own logistics center, we are a reliable partner for our customers and a trustworthy employer.
Customer Service Specialist Key Responsibilities
End-to-end customer order management – verification, system entry, and ongoing communication via email and phone
Building and maintaining long-term customer relationships, while actively supporting sales (upselling, cross-selling, customer activation)
Handling complaints and returns, coordinating the process with internal teams
Preparing reports, ensuring high-quality data and documentation, and contributing to process improvements
Close collaboration with sales, production, logistics, warehouse teams, and external partners
Managing the e-commerce platform and supporting sales targets
Supporting the retail store when needed
Proactively assisting customers via phone, tailoring offers to their needs
Requirements
Native or C2 level of Italian (mandatory)
Very good command of English (mandatory)
Experience in customer service or sales
Strong relationship-building and communication skills
Good organizational skills and ability to prioritize tasks
Proactive and independent approach to work
Ability to work under pressure in a dynamic environment
Attention to detail and high standards in data and documentation quality
Good knowledge of MS Office (experience with CRM systems is a plus)
What We Offer
Stable employment in a growing international company
Competitive salary
Opportunity to work in an international environment
Supportive and collaborative team environment
Clear onboarding process and training support
Opportunity to gain experience with ERP/CRM systems
#J-18808-Ljbffr
is a leading manufacturer of high-quality fastening solutions in Poland and across Central and Eastern Europe. We are the largest producer in Poland and the CEE region, with a well-established position in the construction industry. Our leadership is built on the consistent development of our product portfolio, combined with continuous expansion into new markets both domestically and internationally. Thanks to our modern production facilities and our own logistics center, we are a reliable partner for our customers and a trustworthy employer.
Customer Service Specialist Key Responsibilities
End-to-end customer order management – verification, system entry, and ongoing communication via email and phone
Building and maintaining long-term customer relationships, while actively supporting sales (upselling, cross-selling, customer activation)
Handling complaints and returns, coordinating the process with internal teams
Preparing reports, ensuring high-quality data and documentation, and contributing to process improvements
Close collaboration with sales, production, logistics, warehouse teams, and external partners
Managing the e-commerce platform and supporting sales targets
Supporting the retail store when needed
Proactively assisting customers via phone, tailoring offers to their needs
Requirements
Native or C2 level of Italian (mandatory)
Very good command of English (mandatory)
Experience in customer service or sales
Strong relationship-building and communication skills
Good organizational skills and ability to prioritize tasks
Proactive and independent approach to work
Ability to work under pressure in a dynamic environment
Attention to detail and high standards in data and documentation quality
Good knowledge of MS Office (experience with CRM systems is a plus)
What We Offer
Stable employment in a growing international company
Competitive salary
Opportunity to work in an international environment
Supportive and collaborative team environment
Clear onboarding process and training support
Opportunity to gain experience with ERP/CRM systems
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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