Customer Service Specialist (f/m/d)

Freudenberg Sealing Technologies is a global technology group that provides sealing and electric mobility solutions.

Job Title

Customer Service Specialist (f/m/d)

Location

Pinerolo, Italy (Hybrid Work)

Employment Type

One-year fixed-term contract. Part‑time option available.

Benefits

• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.
• International Opportunities: Grow in your career through international exchange and global job opportunities.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Cafeteria/Canteen: We offer fresh food on‑site, both hot and cold.

Responsibilities

• Order Validation & Entry: Conduct order validations and entries.
• Order Confirmation: Confirm customer order receipt, creation, and delivery.
• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.
• Communication: Provide clear and consistent communication between customers and internal production.
• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.
• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.
• Professional Experience: Specified years of customer service experience is a plus.
• Skills: SAP experience.
• Languages: Fluent-level English and German. French is a plus.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.