Customer Service Specialist (German and English languages)

AP Companies is the biggest independent medical assistance company with a vast medical provider network around the World. Our offices are located in the US, UK, Spain, Cyprus, Kazakhstan, Bangladesh and Thailand.

We are chosen by more than 50 well-known Insurance Companies and Employers around the globe. While we are committed to long-term development and sustainability, we are also developing, advancing, amplifying and attempting to revolutionize our industry for the benefit of our Clients.

We are expanding and growing, so we are looking for a new German and English-speaking candidate to join our team.

Key responsibilities are:

• Timely receive, register, process and report on the organization of medical treatment worldwide;
• Work with internal Database, keep all the cases up-to-date;
• Maintain solid and effective communication with medical providers, insured members, and clients by email and phone.
• Work closely with the team to define the areas of attention and take necessary actions to ensure a good clients experience.
• Comply with the international laws and regulations, including the GDPR, when working with clients and providers
• Collaborate with other teams to address clients´ queries and establish an efficient workflow and communication.
• Ensure the business secrets are safely kept.

You are the best candidate if:

• you have perfect communication skills and a passion for work;
• you have proficiency in German and English languages , this is a must; any additional language is a big advantage;
• you are an experienced PC user;
• you can work remotely (you will need a laptop or computer and seamless Internet connection) and also have enough self-discipline to work without every minute control;
• you can work both independently and as a part of a team, follow directions and take up feedback on work effectiveness;

We are ready to offer:

• No routine and mundane tasks;
• Opportunity to work with a professional international team on medical issues in a dynamic work environment;
• Remote full-time position;