Customer Service Specialist_Italy_FT

Customer Service Specialist_Italy_FT, Terni

Client:

hlpy

Location:

Terni, Italy

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4633131868173107200337167

Job Views:

2

Posted:

03.06.2025

Expiry Date:

18.07.2025

Job Description:

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.

Starting in Italy, hlpy has expanded to France, Spain, and Germany, aiming to become the leading provider of modern roadside assistance across Europe and beyond.

Our business model is B2B2C, partnering with automotive insurance companies, car manufacturers, rental agencies, and mobility providers. Our digital platform allows customers to request roadside assistance and replacements instantly, transforming roadside help.

As we grow globally, we seek a motivated customer service professional to join our team, optimize processes, and set new industry standards.

Responsibilities:

• Manage client interactions during vehicle breakdowns or difficulties.
• Oversee digital support processes, intervening as needed.
• Ensure support success via chat, voice channels, or through our network of suppliers.

Requirements:

• Availability for 24/7 shifts.
• Full-time, 40 hours per week.
• Proficiency in English and Italian; Spanish or French is a plus.
• Previous experience in operations or customer service is advantageous.
• Team spirit.
• Based preferably in Lombardy.
• Fixed-term contract for 6 months.
• Shift-based role requiring occasional night and weekend shifts.

Note: If you do not hold a passport for Italy, a work permit may be required. Please check our Blog for more info.

Applications should be submitted via the 'Apply now' button. Do not include bank or payment details.