Customer Services Advisor"Qatari & Qatari Mother candidate"

• To provide business operations support to Vehicle Finance team
• Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
• Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
• Maintain quality and compliance management
• As a backup for all operational work & customer services issues.

Job Summary

• To provide business operations support to Vehicle Finance team
• Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
• Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
• Maintain quality and compliance management
• As a backup for all operational work & customer services issues.

Key Accountabilities

• Customer service & interactions.
• DIM update, Archiving & all VF Ops related assigned tasks.
• Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).
• Compliance to Vehicle Release process & procedures (Corporate & Retail).
• Preparing IPG for corporate customers.
• Ensure full adherence to bank policy, procedure & SOP.
• Ensure professional and ethical standards are maintained at all levels.
• Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
• Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.
• Any other departmental job delegations.

Other Accountabilities

Key Interactions

Competencies

• Customer Service Orientation
• Concern for Quality
• Team player
• Change Orientation

Skills

• Customer Service Orientation
• Bank Operations
• Teamwork
• Change Management
• Numerical skills

Education

• Bachelor’s Degree, preferably in business administration, finance, economics or a related subject