Customer Success Internship

At Pillar, we’re building the financial operating system for the construction industry.

It’s a massive sector, full of inefficiencies and slow processes, moving billions while still operating like it’s the 1900s. We’re changing it with AI and a product that’s fast, simple, and scalable.

We’ve closed one of the largest pre-seed rounds in Italy and are building the world’s first AI-first ERP for construction.

We’re hiring a Customer Success Intern to join our tight-knit team of A+ people and help build the foundations of Pillar.

Who you are

• You are a student or recent graduate interested in gaining experience in Customer Success

• You communicate clearly and empathetically and enjoy solving problems

• You don’t wait for instructions: you see a problem and look for a solution

• You are curious, fast, and ready to challenge yourself

• You enjoy working in a small team where individual impact is huge

• You are interested in the startup world

What you’ll do

You will be the main point of contact for our customers. Your job is not just “providing support”: it’s understanding their problems, helping them get value from the product, and bringing what you learn back to the product team so Pillar improves every week.

In practice:

• Guide customers through onboarding and support them in using the platform

• Be the go-to person for requests, issues, and key moments in their journey

• Collect feedback and turn it into actionable insights for the product team

• Build long-term, trust-based relationships with customers

• Contribute to defining processes and strategies for the Customer Success team

What we offer

• On-site work in Milan (Porta Vittoria area)

• 6-month full-time paid internship (€800 net/month + meal vouchers)

• Possibility of a full-time position (permanent contract) after the internship