Customer Success Manager

We’re growing fast — and we’re looking for ambitious people ready to grow with us.

As part of the Customer Support team at Flottando, you’ll be on the front lines of our user experience. You’ll work closely with operations teams, fleet managers, and business owners who rely on our platform to manage their fleet operations. This role is perfect for someone who loves solving problems, improving processes, and making customers feel truly supported.

What you’ll do

• Be the first point of contact for our customers — helping them navigate the platform, fix issues, and stay productive.
• Deliver clear, empathetic, and helpful support via email, chat, and (occasionally) phone.
• Investigate and resolve issues using internal tools and collaborate with tech, product, and ops to get things unblocked.
• Identify recurring issues, inefficiencies, or customer pain points — and turn them into improvement opportunities.
• Help write and maintain internal documentation and customer-facing help content.
• Contribute to optimizing workflows and support processes to make them scalable as we grow.

Who you are

• Experience : 1–3 years in a customer support, operations, or client-facing role. Experience in SaaS, logistics, or B2B tech is a plus.
• Languages : Native-level Italian and fluent English. You communicate clearly, confidently, and with empathy — both written and spoken.
• Problem-solver : You think critically, troubleshoot effectively, and know how to prioritize under pressure.
• Process-minded : You follow structure, but you're also quick to suggest improvements when something feels off.
• Strong communicator : You can explain complex things in a simple, friendly way — and you enjoy doing it.
• Curious & proactive : You don’t wait to be told what to do. You look for ways to improve the customer experience and internal operations.

Why Flottando?

We’re building the future of fleet management with AI — a smarter, more human, and fully digital platform that helps businesses manage their vehicles and drivers effortlessly. You’ll join a fast-moving, product-led team with high standards, a clear mission, and a lot of room to grow.

Customer support isn’t an afterthought here — it’s core to our product experience. You’ll work closely with the founding team, including our CEO, to shape how we support users at scale.

Our hiring process

We won’t be able to respond to everyone — we’re a small team and can’t keep up with every application. It’s not rudeness, just reality. We see you, we appreciate you.

Here’s what to expect if you stand out:

• Show us who you are. We don’t expect a perfect CV, but we notice effort and energy.
• Screening call (30 minutes)
• Written async task (~1 hour)
• Role-specific interview (45 minutes)
• Final chat with one of our founders (30 minutes)

We value action and motivation over perfect CVs — show us you’re serious, and we’ll meet you halfway.