Customer Success Manager - Onboarding (M/F)

✨ COMPANY INTRODUCTION :

Our client is a rapidly growing company in the financial technology sector, providing innovative solutions for cash flow management and forecasting to SMBs and mid-market companies . With a dynamic team and strong expansion across Europe, the company is committed to reshaping financial management for businesses, offering accessible and efficient tools.

RECRUITMENT CONTEXT :

Due to rapid growth and an expanding customer base, our client is seeking a Customer Success Manager to join their team and help drive customer success. This role offers an exciting opportunity to be part of a fast-growing company with a focus on delivering exceptional service.

ROLE AND RESPONSIBILITIES :

As a Customer Success Manager , you will be responsible for:

• Managing a client portfolio and ensuring satisfaction.

• Responding to client inquiries via chat, email, and phone.

• Onboarding new clients and providing training.

• Understanding clients’ needs and offering tailored solutions.

• Building strong relationships with users and decision-makers.

• Implementing retention strategies to minimize attrition.

• Identifying upsell and cross-sell opportunities to grow accounts.

• Providing feedback to the product team for continuous improvement.

• Maintaining a high customer satisfaction (NPS).

• Improving internal processes and best practices.

‍ PROFILE SOUGHT :

• Languages : Native or fluent in Italian , with full professional proficiency in English .

• Experience : Finance/business studies , and proven interest or experience in customer relationship management , required in a SaaS environment or in banking/finance . Junior profiles with a strong desire to learn and grow in a customer success role are welcome.

• Skills: Strong problem-solving mindset, excellent verbal and written communication skills, highly organized with the ability to manage large amounts of information efficiently over time, passionate about delivering exceptional customer experiences with a proactive approach , strong team spirit and enthusiasm .

SALARY AND BENEFITS :

• Salary : €30,000 annually, with 15% commission based on performance (objectives: number of onboardings per month, conversion rates, upselling).

• Additional Benefits : Meal vouchers, annual gift, vacation days increasing with seniority, career development opportunities, remote work with flexible options during summer and winter holidays.

RECRUITMENT PROCESS :

• Phone call with Weavy.

• Interview with the Onboarding Team Leader.

• Interview with the General Manager.

We look forward to meeting you!

Please submit your resume in English.