Customer Success Manager (Transformation Advisor), Financial Services

Customer Success Manager (Transformation Advisor), Financial Services

As a Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions, guiding them through multi‑year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.

You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys, accelerating value realization, de‑risking execution, and deepening the AWS partnership at every level of their organization.

You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C‑suite and board‑level priorities.

Key Responsibilities

• Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
• Identify and address systemic barriers that stall financial institutions on their transformation journeys, helping customers build governance, operating models, and data infrastructure needed to sustain progress.
• Initiate and lead customer engagements, co‑innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
• Provide program‑wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
• Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.

Basic Qualifications

• 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• Experience in customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Experience architecting, migrating, transforming or modernizing customer requirements to the cloud.
• Experience in large‑scale IT/digital/business transformation or migration programs in a customer‑facing role.
• Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches.

Preferred Qualifications

• AWS certification, such as AWS Solutions Architect, or a similar cloud certification, or Cloud Technology Certification.
• Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends.
• Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.

Compensation and Benefits

Base salary range: 99,900.00 – 166,900.00 CAD annually (CAN, ON, Toronto).

Additional total compensation may include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation, please visit for more information.