Customer Success Migration Specialist (12 Month Contract)

Customer Success Migration Specialist (12 Month Contract)

Basis:

Fixed Term Employee

Area of Interest:

Support Operations

Location:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Who you are:

The Customer Success Migration Specialist is a full‑time, outbound-focused commercial role dedicated to converting Verizon Reveal customers to the MyGeotab platform. You will work through a defined book of customers, engaging them by phone, walking them through why the switch makes sense, and supporting them through to contract signature. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

• This is a people‑first, phone‑first role — you will spend most of your day talking to customers, following up on conversations, and moving deals forward.
• This role is a great fit for someone who is naturally confident on the phone, motivated by targets, and enjoys the buzz of closing a deal.
• You do not need deep telematics experience — we will train you on the product. What we need is someone who can build rapport quickly, handle objections confidently, and stay persistent without losing their professionalism.

How you’ll make an impact:

• Make outbound calls to Verizon Reveal customers to introduce MyGeotab and initiate the migration conversation.
• Clearly explain the benefits of switching platforms, tailoring your pitch to each customer's situation and fleet needs.
• Share commercial proposals and pricing for new MyGeotab contracts, with support from your manager on complex deals.
• Walk customers through live or recorded platform demonstrations, highlighting the features most relevant to them.
• Send and follow up on marketing materials, proposals, and contracts to keep deals progressing.
• Chase signatures on open contracts and keep on top of customers who have gone quiet.
• Plan your daily call activity across new prospects, follow‑ups, and deals approaching close.
• Log all activity and keep your pipeline up to date in Salesforce so opportunities are accurately tracked at all times.
• Share customer feedback, common objections, and blockers with the team to help sharpen messaging and process.
• Work collaboratively with colleagues in Customer Success and Sales when customers need additional support or products.
• Hit weekly and monthly activity targets (calls, demos, and closed migrations).

What you’ll bring to the role:

• Exceptional verbal and written fluency in English and Italian is required.
• 1‑2 years of experience in an outbound sales, business development, telesales, or customer‑facing commercial role (preferred).
• Bachelor's degree or equivalent practical experience in a customer‑facing role (e.g., customer support, onboarding, training, account coordination, or similar).
• Experience using a CRM (Salesforce or similar) to log activity and manage a pipeline is an advantage.
• Experience in B2B sales or technology sales is a plus but not required.
• Motivated candidates with strong communication skills and less formal experience are welcome to apply.
• Confident, natural communicator who enjoys talking to people and can build rapport quickly on the phone.
• Able to explain the value of switching platforms in plain, persuasive language without relying on jargon.
• Comfortable handling objections and staying positive when customers push back or go quiet.
• Organised enough to manage your own pipeline and follow up consistently without things slipping through the cracks.
• Willingness to learn the MyGeotab platform and develop your demonstration skills over time.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model. You are welcome and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection. Virtual work is supported with cloud‑based applications, collaboration tools, and asynchronous working. The health and safety of employees are a top priority. We encourage work‑life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings.

Equal Opportunity Employer

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We encourage applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. If you require accommodation at any stage of the application process, please contact us at

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