Customer Success Specialist

Your Mission:

We are looking for a detail-oriented and proactive Customer Success Specialist to join our sales team. The successful candidate will provide administrative and operational support to ensure smooth and efficient management of the sales process, working closely with clients, sales representatives, and internal departments.

Your Responsibilities:

• Enter and manage customer orders in the company’s systems
• Provide support regarding licenses, invoicing, and order-related requests
• Communicate with and manage relationships with partners and suppliers
• Place and follow up on supplier orders and purchases
• Maintain and update customer records and master data
• Prepare and handle commercial documentation such as contracts, order confirmations, and proforma invoices

Your Qualifications:

• Bachelor's Degree in Business, Economics / related field
• Previous experience in a commercial back office or similar administrative role
• Strong knowledge of MS Office, especially Excel
• Excellent attention to detail and organizational skills
• Analytical skills
• Team player with the ability to manage multiple priorities
• Ability to prioritize tasks and meet deadlines
• Excellent knowledge of English

What We’re Looking For:

We value ambition, growth potential, and a dynamic mindset. To thrive in this role, you’ll need:

• Excellent verbal and written communication skills (Italian & English)
• Strong interpersonal skills
• Strong time management skills
• Excellent multitasking skills
• Strong analytical skills
• Highly developed attention to detail

Why Join Us?

We offer a competitive fixed gross salary and outstanding benefits, including:

• Continuous Learning & professional development opportunities.
• Flextime & smart working options.
• Welfare programs : Ticket Restaurant, Welfare Card, and more.
• Milestone celebrations for your work anniversaries.
• Smart-working.

Who We Are:

ATS is the independent solution provider for Industrial & Process Automation, IT, and Quality worldwide. With expertise spanning Control Technologies, SCADA/HMI, Manufacturing Execution Systems, and more, ATS delivers unmatched solutions to global and local organizations. Founded in 1986, we are proud to foster innovation and growth through consulting, projects, support services, training, and software development.