Customer Success Specialist

Help Us Deliver Outstanding Customer Success, Worldwide!

Florence (On-site, hybrid),

Salary : €24-28K

What We Offer:

• Hybrid work: Our office is in Florence. You’ll be present 3-4 days a week, the others are flexible. No strict rules – just common sense.
• Fast growth : You’ll join a startup that’s scaling up fast, with strong funding and a talented team. The learning curve is steep—expect to pack years’ worth of experience into a few months.
• Career opportunities : Our Customer Success team is small but growing. This is your chance to take the lead and shape the department as we expand.
• Vibrant culture : We work hard, value humility, and laugh a lot. Your day will fly by!

Role Description:

• Be the key contact for our B2B clients , ensuring an outstanding customer journey from onboarding to daily support.
• Enable success : Help designers and brands maximize the value of our platform by streamlining logistic operations.
• Act as a bridge between customers and internal teams, helping us continuously improve our services with real user feedback.
• Collaborate within a dynamic, young team (everyone under 35!).

Skills and Qualifications:

• Highly ambitious and customer-obsessed.
• Exprience in customer success, account management, or a customer-facing role (experience with B2B clients a plus).
• Fluent in Italian and English; other European languages are a plus.
• A passion for helping people and building lasting relationships.

Why Work with Us?

• Join a leading marketplace in fashion deadstock resale, growing at 50% month-on-month and reaching €1M revenue in year one!
• Support over 40 top luxury brands and 1500+ designers while making a meaningful impact on sustainability in fashion.

Be part of our mission to transform sourcing and drive circularity in fashion!

Apply now and start making a difference! ♻️