Customer Success Specialist Italy (Mid level)

Sovendus connects Europe’s leading brands with customers who buy.

For more than 17 years, we’ve been helping e‑commerce businesses turn checkout traffic into measurable, data‑driven growth.

More than 3,000 European partner shops trust our high‑quality checkout and digital marketing solutions to enhance their business — powered by innovative use of artificial intelligence .

Now, we’re expanding our team in Milan and are looking for someone who brings ideas, drive, and the confidence to help us continue building something big together.

As a Customer Success Manager (m/f/d) , you represent Sovendus to our top‑selling e‑commerce partners in Italy .

Responsibilities

• Work closely with Customer Success and New Business colleagues in Italy and Germany
• Take ownership of the end‑to‑end support and development of your partners throughout the entire lifecycle
• Analyze partner performance and independently implement optimization measures
• Drive partner growth through upselling and cross‑selling
• Prepare internal and external analyses and present them confidently at management level
• Support the onboarding of new partners together with the New Business team
• Collaborate cross‑functionally with Finance, New Business, User Experience, and IT
• Report directly to the Country Manager Italy

Your profile

• 2+ years of professional experience in sales or account management, ideally within performance marketing, e‑commerce, or agency environments
• Proactive, autonomous, and data‑driven mindset, with a strong sense of ownership
• Strong affinity for numbers, with confident use of Excel, PowerPoint, and reporting tools
• Excellent communication and negotiation skills, even in challenging situations
• Ability to create clear and actionable reports and analyses for internal and external stakeholders
• You have excellent written and spoken Italian skills and a good command of English.
• Based in Milan or the surrounding area, with availability to attend on‑site meetings once per week

You’ll be part of an international, fast-growing company that values ownership, trust and collaboration. Your work will directly shape how our network grows in Italy.