Customer Success Specialist

Your Key Responsibilities

• Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal, including upsells.
• Manage the entire funnel for existing business, conducting checkpoints and interviews to drive upsells.
• Work closely with customers to receive feedback, ensure their needs are met, and keep them satisfied, serving as the main point of contact.
• Prepare dashboards, monitor KPIs, collaborate with internal teams (e.g. product development, marketing), and share insights to improve processes.

What You’ll Bring

• 0–1 year of experience in sales, operations, or customer‑facing roles.
• Familiarity with sales support tools (HubSpot, Notion, etc.).
• A continual learning mindset and eagerness to join a rapidly growing startup.
• Optional: a law degree.
• Fluency in Italian and English.

Benefits That Matter

• Hybrid work model with flexibility to balance remote work and in‑person collaboration at our Milan HQ.
• Health insurance covering comprehensive care.
• Meal vouchers for daily lunch support.
• Performance bonuses tied to measurable results.
• Team retreats and off‑sites to foster collaboration and creative ideas.
• Annual salary range: €30,000 – €40,000 OTE.
• Equity package aligned with the company’s long‑term success.