Descrizione dell'offerta
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Job Duties and Responsibilities
- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
- Provide accurate information regarding products, services, and order status.
- Manage and resolve customer complaints and issues in a timely manner.
- Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met.
- Process orders, returns, and replacements according to company policies.
- Handle invoicing activities and ensure accurate billing for customer orders.
- Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements.
- Monitor and follow up on open cases to ensure resolution and customer satisfaction.
- Identify opportunities to improve processes and enhance the customer experience.
Education and Qualifications
- High school diploma or equivalent; a degree in Business Administration or related field is a plus.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills in English.
- Strong problem‑solving and organizational skills.
- Proficiency in MS Office suite.
- Ability to work in a fast‑paced environment and manage multiple priorities.
Skills and Competencies
- Customer‑oriented mindset with a focus on delivering high‑quality service.
- Team player with strong interpersonal skills.
- Attention to detail and accuracy.
- Adaptability and resilience under pressure.