Customer Support Specialist

Our mission is to redefine the way companies manage their finances, by delivering a seamless, intuitive and collaborative, end-to-end financial management experience. We are the forefront of financial innovation and fight so that Italian business can thrive.

Funded by fintech experts in the Italian and European landscape and backed by the most innovative Italian financial institutions, we are on the lead to grow a champion in the industry. We want to build a truly agile company where everyone is empowered on their duties and responsibilities. You have the opportunity to join this project and make your concrete and strong impact in building the products. If starting from scratch stimulates you, and you want to think without boundaries, if you are looking for an opportunity in fintech world, join us in this journey.

We are looking for a Customer Support Specialist, who will join our customer support team.

What you will do

• Efficiently manage and resolve customer inquiries (chat, email, and voice)
• Maintain positive and lasting relationships with customers by understanding and resolving their issues
• Ensure an excellent customer experience by addressing any critical issues in a timely manner
• Identify and report issues to internal teams for quick resolutions
• Actively collaborate to improve customer care processes and contribute to the development of the knowledge base
• Monitor key service cases and prepare reports to improve service

What you need to succeed

We are looking for ambitious and dedicated individuals with a passion for customer care and a results-oriented approach. If you have these qualities, Tot could be your next professional adventure:

• 2-4 years of experience in customer care, preferably in banking or finance
• Excellent listening and problem-solving skills, with a proactive attitude
• Excellent command of the Italian language and clear, professional communication skills
• Ability to handle high volumes of inquiries and make quick decisions under pressure
• Desire to continuously improve and learn
• Good knowledge of English (professional level)

What we offer

• up to 30k€ base salary
• Opportunities for professional growth in an expanding fintech company
• Budget for training and development (courses, books, training events)
• Hybrid work environment (office near Milan Central Station + smart working)
• Ticket restaurant, health insurance and company MacBook
• Parenting support with allowance and flexibility for new parents
• A young and motivated team, always ready to support you in your growth path

Hiring steps

• HR screening call
• Introduction and deepdive call with the manager
• Final interview with Tot’s co-founders

To grow with us, it is not enough to do your job well: we are looking for people who will put in their own effort, demonstrating not only competence, but also initiative and proactivity.