Customer Value Creation Manager

What you will do. A glimpse in your role

As a Customer Value Creation Manager, you will be part of the Customer Value Creation (CVC) Team, whose mission is to support Global Blue’s strategic ambition to evolve from a Tax Free processing provider into a true strategic partner for retailers.

In close collaboration with the Global Account Sales teams, you will contribute to building a high-touch, consultative approach with clients, leveraging Global Blue’s full ecosystem of assets: data, insights, marketing services, customer experience solutions, innovations, and a network of external partners.

Your role will be central in supporting value creation discussions with prospects and clients, from strategic awareness at C-level to the design, execution, and governance of customised action plans.

Main responsibilities:

In this role, you will support the value creation process across its four key phases — open eye meetings, value creation workshops, action plan definition, and ongoing steering committees — by:

• Running comprehensive client diagnoses ahead of meetings and workshops, including:
• Analysis of client performance and data versus competition
• Identification of growth opportunities with international shoppers
• Surveys and mystery shopping to assess in-store customer experience
• Analysis of external information, from client strategy to omnichannel tools
• (with the support of a junior resource and a data analyst)

Customising Global Blue’s value proposition to address each client’s specific context and needs, combining internal assets and external partner solutions.

Actively participating in and facilitating value creation workshops and steering committees alongside Sales teams.

Supporting and ensuring the roll-out of agreed value creation action plans and innovations.

Acting as a trusted partner to internal stakeholders (Sales, Product, Business Intelligence, IT) to deliver coherent and impactful client solutions.

Every action has an impact. You will make a difference here if:

• You are motivated by client-facing, consultative roles with high strategic exposure
• You enjoy translating data and insights into concrete business recommendations
• You are curious to understand diverse business models, particularly within retail, fashion, and luxury
• You are comfortable working in complex, cross-functional environments
• You are eager to grow within an international organisation and be exposed to a wide range of clients and challenges

Key competencies to empower your journey. You'll drive towards success if:

• You have a business school or university degree
• You bring at least 7 years of professional experience, ideally in consulting firms or fashion & luxury retailers
• You demonstrate strong analytical skills and confidence in data elaboration tools
• You have excellent PowerPoint and storytelling capabilities
• You show strong interpersonal skills, autonomy, and organisational abilities
• You are able to work transversally with multiple teams across the organisation
• You have a strong customer orientation and proven client-facing experience
• You are fluent in English; German is considered a strong plus

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment . Here’s what you can expect:

• A role in a fast-growing, international company
• Opportunities for professional development and career growth
• A multicultural workplace , collaborating with colleagues worldwide
• Inspiring team members and a dynamic, forward‑thinking culture
• A range of employee benefits , including:
• Employee referral program
• Team‑building activities and events
• Annual Christmas Party and more

We foster career growth through internal mobility , embrace an Agile Working Model , and prioritize work‑life balance . Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working , we value client satisfaction, collaboration, innovation, and shared success .