CX Insights lead

In this global leadership role, you drive Allianz Partners' Customer Experience Insights strategy, turning VoC data and operational metrics into actionable guidance. You lead a CX analytics team to improve journeys, strengthen customer satisfaction, and influence strategic decisions. You’ll collaborate with senior leaders to embed a customer-centric culture across products, services, and processes. You will leverage AI-enabled analytics to measure impact and drive continuous improvement. You help shape a data-driven, globally consistent CX program that delivers meaningful business outcomes.

• global environment and mobility
• career progression
• health and wellbeing programs
• caring for employees
• Develop and evolve the global Customer Experience Insights framework
• Lead the CX Insights team to identify trends, pain points, and opportunities
• Drive end-to-end customer journey analysis across multiple Lines of Business
• Collaborate with senior leaders and cross-functional teams to embed customer-centric thinking
• Define and monitor CX performance metrics and ensure continuous improvement
• Proven experience in Customer Experience, Customer Insights, VoC, or Customer Journey Management
• Advanced analytical capabilities to interpret complex datasets and translate findings into actions
• Experience with customer feedback, operational KPIs, digital analytics, and market research
• Knowledge of AI-enabled analytics is a plus
• Proven people leadership and experience managing high-performing teams
• Ability to influence across functions and cultures and manage stakeholders effectively
• Experience in insurance, financial services, or related customer-focused industries is valued

In this global leadership role, you drive Allianz Partners' Customer Experience Insights strategy, turning VoC data and operational metrics