Data Center Operations Manager , ATL DCO

Data Center Operations Manager, ATL DCO

Job ID: | Amazon Data Services, Inc.

Location: USA, GA, Lithia Springs

Base salary range: 78,400.00 - 137,300.00 USD annually. Salary will include sign‑on payment and restricted stock units. Final compensation depends on experience, qualifications, and location.

Key Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals across different locations.
• Develop and drive career planning for data center teams.
• Lead recruiting and onboarding efforts.
• Lead performance management activities for team members.
• Manage and deliver mid‑size projects.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 24/7 shift arrangement, and hardware logistics.
• Learn and become a subject‑matter expert across all aspects of data center operations.
• Monitor and drive operational KPIs and metrics to ensure IT capacity availability.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain on‑call schedule coordination and attendance.
• Advocate for high quality and quantity of services, continuously improving customer experience.

Basic Qualifications

• 4+ years of information technology (IT) experience or a bachelor’s degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of people‑management experience.
• 2+ years of operations and on‑call support for data center, mission‑critical, or production facilities.

Preferred Qualifications

• 2+ years of computer hardware experience, including troubleshooting and repair.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or similar.
• Experience with system‑management tools and client/server environments.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Applicants with disabilities are encouraged to request accommodations during the hiring process.

Benefits Overview

Benefits include health insurance (medical, dental, vision, prescription), Basic Life & AD&D, Supplemental life plans, Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave. For more information, visit