Data-Driven Contact Center Planner (Intraday & Forecasting)

A leading retail company is seeking a Tactical Planning Analyst to manage workforce service levels across multi-channel contacts in Lombardy, Italy. This hybrid position requires onsite presence several days a month and involves analyzing call center trends, managing network traffic, and collaborating closely with European teams. Ideal candidates will have 6–12 months of experience in a contact center, a high school diploma or relevant degree, and fluency in Italian with intermediate English skills. The role offers competitive compensation and various benefits.
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