Department Manager Men Collection - Roma Palazzo

The Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.

Main Responsibilitie

sCategory Sales Management and Business Developmen

• tLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholder
• sMonitor and achieve category department performance with relevant KPIs
• ;Analyze the category business, propose and implement action plans to improve results
• ;Set category performance target for the team and individual with the Store Manager
• ;Be sensitive to competitors' trading activities and give feedback to Store Manager

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Client Manageme

• ntLeverage all clienteling tools to achieve Department and Store business goal
• s;Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activitie
• s;Manage customer service quality, to meet customer expectations by offering excellent customer service standard
• s;Improve Mystery Shopper Results with action plan
• s;Implement appropriate CRM tools and develop loyal customer of particular product categor
• y;Act as brand category ambassador to educate VIP and new Client
• s;Participate into ad-hoc Clientele project

s.
Operations and Visual Merchandis

• ingEnsure that merchandize is properly managed, displayed, stored and maintained by te
• am;Maintain inventory accuracy and shrink rates within company standar
• ds;Report to Stock Planning and Merchandising team when there is out of stock on best selle
• rs.Maintain the Visual Merchandising consistent with Company standar
• ds;Align periodically visual merchandising and sales performan
• ce;Make the best out of the display and proximity stor

age
Team Management and Develop

• mentDiscuss individual performance every month and coach team mem
• bersMotivate the team so that they perform at their highest level to meet their individual and store object
• ivesOrganize the team in an efficient manner according to business needs and delegate responsibi
• lityTranslate strategic and business goals into concrete and individual actions and object
• ivesConduct category training to the
• teamExecute the in-store training routine set by the Store Man

ager
Pr

• ofile5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant cat
• egoryMaster's Degree or equivalent is pref
• erredManages own image standards on a high
• levelStrong selling and communication skills are nece
• ssaryExcellent relationships skills, self-re
• liantConfidence, organizational skills, profession
• alismClient focus with great business a
• cumenAdministration and financial s
• killsComputer skills and Retail management system know
• ledgeGoal oriented approach, multita
• skingFluency in English; a third language will be considered a