Deputy Store Director FOH

We are seeking an experienced and dynamic Deputy Store Director Front of House to join our boutique in Via della Spiga 2 , specializing in women's collections. In this pivotal role, you will support the Store Director in overseeing the daily activities of the boutique, with a strong focus on front-of-house excellence. You will lead the sales team by example, ensuring the highest levels of customer experience, boutique presentation, and performance.

Your Contribution to the Role

• Support the Store Director in the management of the boutique, with a hands-on focus on client-facing activities.
• Lead and inspire the sales team, fostering a client-centric culture and upholding brand values.
• Ensure a consistently exceptional client experience by monitoring service standards, floor presence, and team behavior.
• Drive sales performance through personalized selling, customer retention, and clienteling strategies.
• Supervise floor operations and ensure optimal team coverage and sales support throughout the day.
• Work in close collaboration with Visual Merchandising and Back of House to ensure the boutique maintains impeccable standards.
• Mentor and develop team members through coaching, feedback, and performance monitoring.
• Act as a key point of contact for VIP clients and manage critical in-store situations with discretion and professionalism.

What You Bring to the Team

• Significant experience in luxury retail, ideally in a managerial or team leader role.
• Exceptional clienteling skills and a natural ability to lead by example.
• Proven ability to drive business results and support sales targets.
• Strong organizational, communication, and interpersonal skills.
• An eye for detail and a strong sense of aesthetics and presentation.
• Fluency in Italian and English is required; other languages are an asset.
• A passion for women’s fashion and a deep understanding of the luxury retail landscape.