Desktop Support Specialist

Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract Location : Venice (Onsite)

Employment Type : Freelance / B2B Contract

Engagement : On-Demand Dispatch | Ticket-Based Work

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands‑on technical assistance in enterprise environments.

Key Responsibilities Provide onsite desktop and deskside support for hardware, software, and network‑related issues

Perform IMAC (Install, Move, Add, Change) and break/fix activities

Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices

Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking

Manage Active Directory user accounts, password resets, and group memberships

Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management

Troubleshoot BitLocker encryption and recovery key issues

Update service tickets and documentation while adhering to SLA and ITIL processes

Escalate complex technical issues when required

Requirements 3+ years of experience in Desktop Support, EUC, or IT Support

Hands‑on experience with Active Directory

Experience with Microsoft Intune and/or SCCM

Experience supporting BitLocker encryption and recovery

Strong knowledge of Windows 10/11 and Microsoft 365

Basic networking and hardware troubleshooting skills

Excellent communication and customer service skills

Ability to travel to customer sites and respond to dispatch requests

Own laptop and standard IT toolkit preferred

Rate Card

Hourly Rate: €30 /hour

Half-Day (up to 4 hours): €90

Full-Day (up to 8 hours): €140

This is an on‑demand dispatch role, not a full‑time position. Engineers are engaged on a ticket‑by‑ticket basis depending on customer requirements.

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