Digital Operations & Customer Care Intern

As a Digital Operations & Customer Care Intern , you will contribute to delivering a smooth and high-quality online shopping experience by combining operational support with direct customer interaction. You will be involved in both order management and customer care activities, working closely with cross-functional teams.

KEY RESPONSIBILITIES

Order Management & Customer Support

• Monitor and manage online orders, identifying and resolving any issues or discrepancies.
• Support Customer Service in handling customer inquiries related to orders, returns, refunds, and shipments.
• Communicate directly with customers regarding order updates, delays, or issues.
• Handle cancellations, order modifications, and post-purchase requests.

MAIN ACTIVITIES

• Ensure a positive, empathetic, and solution-oriented customer experience.
• Manage complaints and escalations, coordinating with internal teams for timely resolution.
• Collect customer feedback and identify opportunities to improve service quality.
• Support the creation of guidelines and best practices for Customer Care.
• Handle order processing errors within the OMS and support boutiques.
• Coordinate product transfers to complete customer orders.
• Monitor operational performance and contribute to reporting activities.
• Support the rollout of omnichannel initiatives across digital and retail.

Cross-Functional Collaboration

• Work with IT to resolve technical issues.
• Liaise with couriers in case of damaged or lost shipments.
• Collaborate with Customer Service, Digital, Retail, and Finance teams.
• Assist in boutique training to improve both order management and customer interaction.

PROFILE

Education / Experience

• Degree in Business Management, Engineering, or related fields.

KEY REQUIREMENTS

• Good level of English (spoken and written)
• Strong customer-oriented mindset and communication skills
• Problem-solving attitude and ability to prioritize tasks
• Flexibility and fast-learning approach
• Interest in e-commerce and customer experience
• Previous experience in customer service or similar roles is a plus