Descrizione dell'offerta
Who is BTO Research?
BTO Research is a consulting firm , part of the Relatech Group , that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation .
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management , Digital Transformation , Change Management , Cybersecurity and Digital Marketing .
We believe in the value of excellence and promote an environment where people can grow together , thanks to the contamination between different skills.
Your role
We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets.
To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment.
Responsibilities
- Coordinate the evolution and continuous improvement of the digital platform
- Manage cross-functional activities involving marketing, IT, governance teams, and external partners
- Support roadmap planning, prioritization, and operational delivery
- Ensure alignment between business needs and platform capabilities
- Coordinate stakeholders across global and local teams
- Facilitate workshops, governance meetings, and decision-making processes
- Monitor risks, dependencies, timelines, and project progress
- Support integrations related to customer engagement, eCommerce, and local systems
- Contribute to platform adoption and continuous improvement initiatives
- Collaborate with technical teams and external agencies supporting platform development
Requirements
- Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives
- Proven experience managing complex cross-functional initiatives involving business, marketing, IT, and external partners
- Solid background in digital transformation programs and customer-facing digital ecosystems
- Experience working within international and matrix organizations, coordinating both global and local stakeholders
- Hands-on experience supporting roadmap planning, prioritization, governance, and operational delivery
- Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives
- Experience collaborating with external vendors, agencies, and technology partners
- Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus
- Fluent English is mandatory
- French and/or Italian are considered a plus
Nice to Have
- Excellent stakeholder management and communication skills across different seniority levels
- Ability to facilitate alignment between business and technology teams
- Strong ownership mindset with a proactive and solution-oriented attitude
Where: Hybrid/Luxembourg
What We Offer
✨ A dynamic, young, and fast-growing environment
Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
Opportunities to learn from industry professionals
On-the-job training (and more)