Digital Product Owner, Insurance Servicing

We are hiring a product owner to lead the development and delivery of specific digital servicing capabilities within Prudential’s centralized platform, which operates across Asia and Africa. This role is critical to driving customer‑centric, scalable, and standardised servicing journeys across diverse markets.

Role and Responsibilities

• Define and manage the product vision and roadmap for servicing initiatives, aligned with strategic priorities, customer feedback, and market research
• Own the end‑to‑end delivery of servicing journeys, ensuring each delivers measurable business benefits
• Define and prioritise the capability roadmap based on business impact, customer feedback, and market readiness
• Ensure journeys are innovative, intuitive, and aligned with customer needs and expectations
• Work closely with country teams to understand operational gaps, regulatory nuances, and share best practices to harmonise and scale capabilities
• Drive adoption and optimise straight‑through processing (STP) capabilities across all markets, including agent, branch, and call‑center channels
• Deliver measurable business outcomes such as cost savings, cost avoidance, revenue uplift, and improved Net Promoter Score (NPS)
• Collaborate with delivery and data teams to ensure timely, high‑quality product releases that meet both business and technical requirements
• Collaborate with local markets to understand operational processes, risks, and regulatory nuances, ensuring adherence to governance standards and maintaining high‑quality deliverables throughout the product lifecycle
• Identify opportunities for innovation and optimisation using data‑driven insights and cross‑market learnings, and define and monitor OKRs to measure success, adoption and value realization
• Serve as the primary point of contact between business stakeholders and delivery teams, ensuring clear communication of requirements and objectives
• Ensure platform adoption aligns with Prudential’s strategic goal of 80% digitised operations by 2028, leveraging CRM and platform capabilities to empower frontline teams

Key Skills and Requirements

• 12+ years’ experience in the life‑insurance or financial‑services industry, with deep understanding of insurance products, servicing processes, and market dynamics
• Strong operational expertise and hands‑on knowledge of servicing workflows, risk controls, and regulatory environments across Asian markets
• Proven track record in leading digital transformation and cross‑market initiatives, delivering measurable business outcomes
• Experience in digital product ownership, capability leadership, or strategic operations roles, ideally across multiple countries
• Excellent stakeholder engagement and collaboration skills, with the ability to influence and align diverse market teams
• Strong analytical thinking and problem‑solving ability, with a focus on data‑driven decision‑making and continuous improvement
• Familiarity with CRM platforms and digital servicing tools, and experience working with delivery and data teams
• Agile mindset, with experience in product lifecycle management and backlog prioritisation; Agile certification is a plus
• Exceptional communication and interpersonal skills, capable of engaging with senior leadership and frontline teams
• Commitment to customer‑centric design and value delivery, with a focus on adoption, straight‑through processing and platform optimisation
• Bachelor’s or Master’s degree in a relevant field

Equal Opportunity Employer

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers and allow for reasonable adjustments to support people with individual physical or mental health requirements.