Digital Store E-commerce Supervisor

• Support in defining and leading the digital commercial strategy to maximize sales and performance across eCommerce platforms.
• Coordinating the Digital Store eCommerce Traders and Assistants team, ensuring effective management of daily activities, priorities, and capability development.
• Overseeing the daily performance of digital platforms, ensuring commercial freshness, the right promotional balance, and a strong focus on the customer experience.
• Collaborating with Merchandising, Marketing, Social, and Digital Content to develop campaigns, commercial themes, and promotions aligned with business goals.
• Analyzing performance, customer insights, and market trends to identify growth opportunities, new commercial concepts, and areas for continuous improvement.
• Sharing best practices and results with local and international stakeholders, fostering alignment, innovation, and acceleration of the digital business.
• Helping drive the long-term expansion of the online channel through the development of new commercial opportunities and a stronger omnichannel strategy.

Requirements

• Bachelor’s degree in Economics, Marketing or related fields
• Solid experience of at least 5 years in a digital environment (ideally multi-channel), online sales, retail/merchandising, and eCommerce trading
• Previous experience managing people and structured teams in international environments
• Strong leadership, people management, and cross-functional/cross-market collaboration skills
• Strong commercial and analytical mindset, with excellent knowledge of key digital KPIs (Conversion Rate, Session/Bounce Rate, CTR, etc.)
• Excellent knowledge of the main digital and traditional tools for performance analysis, conversion optimization, and testing (Adobe Analytics, Adobe Target, Tableau, Excel, SimilarWeb, Contentsquare, Bazaarvoice, etc.)
• Native Italian and fluent English

Core Competencies

Demonstrates expertise in digital commercial strategy, eCommerce performance management, and cross-functional collaboration to drive sales growth and enhance customer experience. Proficient in analyzing digital KPIs and leveraging performance analysis tools to identify opportunities for improvement.

Highest-signal resume keywords

• Digital Commercial Strategy
• ECommerce Performance Management
• Leadership and People Management
• Digital KPI Analysis
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• ECommerce Trading
• Online Sales
• Retail/Merchandising
• Performance Analysis
• Conversion Optimization
• Market Trend Analysis
• Customer Insights

Soft Skills

• Leadership
• People Management
• Collaboration

Industry Keywords

• Digital Environment
• Omnichannel Strategy
• Commercial Freshness
• Promotional Balance
• Customer Experience

Tools & Technologies

• Adobe Analytics
• Adobe Target
• Tableau
• Excel
• SimilarWeb
• Contentsquare
• Bazaarvoice