Director of Commercial Strategy

Experteer Overview

As Director of Commercial Strategy, you will lead the hotel's sales function to drive revenue across Rooms, F&B, Spa, and Events. You will shape an integrated commercial plan aligned with brand guidelines and market dynamics, working closely with Revenue, Marketing, and on-property leadership. This role focuses on identifying growth opportunities, optimizing profitability, and maintaining a strong market presence in the luxury hospitality segment. You’ll influence pricing, distribution, and campaigns to support the opening and performance of Mandarin Oriental Cristallo, Cortina, a landmark luxury resort. This position offers strategic impact in a fast-changing, data-driven environment with a

Retribuzione / Benefits

• Lead Sales, Marketing, Revenue Management, and Distribution to drive growth and profitability
• Develop and implement the integrated commercial strategy and business outlook
• Prepare annual sales budgets, marketing plans, and forecasts with revenue and marketing teams
• Monitor trends, competitor activity, and events to adapt strategies
• Identify future revenue opportunities through structured analysis and translate insights into action with KPIs
• Foster collaboration across Sales, Revenue, Marketing, and operations to deliver performance
• Define pricing, inventory controls, segmentation, and channel strategies with Regional and Corporate teams
• Evaluate sales channel effectiveness and optimize budget allocation for ROI
• Lead event-specific revenue strategies and manage reservation inquiries to capture demand
• Partner with Marketing to design campaigns supporting commercial objectives and ensure consistent brand messaging
• Utilize digital platforms to drive awareness and conversion; review campaign results for optimization
• Analyze financial statements, revenue reports, and market data to identify risks and opportunities
• Track key metrics such as booking pace, market share, and competitor performance
• Embed governance to surface risks, deliver monthly insights, and drive action plans to meet targets
• Control expenditures through forecasts and adherence to budgets
• Ensure effective use of commercial systems (SynXis, IDeaS, Delphi) for execution and reporting
• Comply with Mandarin Oriental policies and perform other duties as required

Responsabilità

• 7+ years of senior sales experience in luxury hospitality
• At least 3 years in a leadership role managing teams and key accounts
• Track record of driving revenue growth and hitting targets across multiple segments
• Strong leadership and cross-functional collaboration with Sales, Marketing, Revenue Management, and Distribution
• High business acumen and strategic thinking with ability to translate insights into plans
• Excellent written and spoken English; local language where applicable
• Proficiency with hotel commercial systems (SynXis, IDeaS, Delphi) and related analytics tools
• Ability to manage multiple complex projects in a fast-changing environment

Requisiti fondamentali

• MOstay complimentary nights
• Learning & Development programmes
• Wellbeing benefits and wellness programmes