Director of Sales | Opening Mama Shelter Lake Como (M/F/NB)

MAMA Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co‑founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic vibe – they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we’re all here to make the customer experience unforgettable. Our mission is to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it’s not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.

Job Description

Would you like to join us and contribute to the opening of our Mama Shelter Lake Como?

THE MISSION

You are the master of the deal – you are the driving force behind Mama’s growth.

As our Sales Director, you lead the commercial strategy, build powerful partnerships, and ensure Mama is always top of mind, fully booked, and impossible to resist. From corporate deals to leisure business, group bookings to long‑term partnerships, you turn opportunities into results while spreading Mama’s energy wherever you go. You don’t just sell rooms – you sell experiences, vibes, and unforgettable moments.

Responsibilities

• Revenue Generator – drive top‑line revenue through strategic sales planning, proactive prospecting, and strong account management.
• Market Strategist – develop and execute sales strategies aligned with business goals, market trends, and commercial opportunities.
• Relationship Builder – build and maintain strong partnerships with corporate clients, travel partners, agencies, and key stakeholders.
• Pipeline Master – manage the sales pipeline, identify new business opportunities, and ensure consistent conversion and growth.
• Brand Ambassador – represent Mama Shelter externally at networking events, trade shows, and client meetings, bringing our personality and energy everywhere.
• Team Leader – lead, coach, and inspire the sales team to exceed targets while fostering collaboration and accountability.
• Collaboration Champion – work closely with Marketing, Revenue Management, and Operations to ensure aligned commercial strategies.
• Performance Analyst – monitor KPIs, analyze performance data, and adjust strategies to maximize results.
• Negotiation Expert – negotiate contracts and agreements that deliver value while protecting Mama’s commercial interests.
• Opportunity Hunter – identify emerging markets, segments, and partnerships to drive long‑term business growth.

Qualifications

• Strong experience in hospitality sales leadership.
• A natural deal‑maker who thrives on building relationships and closing business.
• Strategic thinker with operational execution skills.
• Ability to juggle multiple priorities with confidence and organisation.
• Results‑driven and motivated by targets and achievements.
• Inspire teams with energy, positivity, and clear direction.
• Comfortable presenting, networking, and representing the brand externally.
• Collaborates easily across departments to achieve shared goals.
• Remains calm under pressure and adapts quickly to changing market conditions.
• Proactive, curious, and always looking for the next opportunity.
• Respect confidentiality and maintain strong professional integrity.

Extras

• Pre‑opening or lifestyle hospitality experience is a plus.
• Strong knowledge of corporate, leisure, and group segments.
• Experience working with international markets.
• Combines commercial sharpness with Mama’s fun personality.
• Loves networking as much as celebrating team wins.

Additional Information

At Mama, no AI! We review your application in person and take the time to understand your background.

We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.

Once you’ve passed the phone interview, we’ll arrange a remote meeting or a meeting at Mama to meet the gang.

You’ll receive a response from us within two to three weeks at the latest, whether it’s a ✅ or a ❌.